en ivm vandaag:First of all we would like to apologize for the inconveniences caused further to this night power outage, the second in less than 1 week. We would like to inform you on the chain of events, the actions
undertaken so far and the future plans:
Last Saturday, 25/04/2009 at 20:55h, the Scarlet datacenter in Vilvoorde experienced a power-outage. Commercial power to the Scarlet datacenter was interrupted as a result of a traffic accident.
Since the Scarlet datacenter is equipped with a backup-power infrastructure, automatic switch-over to this backup-power was initiated. However, because of a failure in the logic controlling this, switch-over did not occur as designed and the power to the server rooms was interrupted. All Scarlet- and customer-systems housed in this infrastructure became unavailable.
A specialized engineering-team was sent on-site and backup-power was switched on manually after 12 minutes. Major part of the Scarlet-services were restored after approximately 15 minutes.
Some services however experienced problems till Sunday afternoon. Briefly after the incident, the supplier of the backup-power systems has gone on site to investigate the problem in depth. Only a couple of weeks earlier, they had performed a satisfactory routine-maintenance on the system. The Scarlet datacenter was running on backup-power while the supplier was planning a complete overhaul on the primary backup-system.
To anticipate on this overhaul, Scarlet was planning to secure the primary backup-system by a secondary backup-system. Unfortunately, this night at 19h20, the primary backup-power failed before the secondary backup-system was operational. Currently, the datacenter is powered by commercial power, protected by the secondary backup-power which has been taken into service this evening.
Scarlet will keep you closely informed about the progress to completely restore the normal operational modus.
voila, nu weet ge'tHet Scarlet datacenter ervaart opnieuw stroomproblemen. Details zijn er nog niet, maar van zodra de informatie binnenkomt, wordt het via dit kanaal aangekondigd. U kan onstijdens de kantooruren steeds bereiken op +32.70250225 en na te kantooruren op support@easyhost.be
The scarlet datacenter is currently experiencing a power outage. Few details are available at this time, but all information will be posted here in real time.
You can contact us by phone on +32.70250225 during business hours and you can also send us email after business hours at support@easyhost.be
(update 17:10) Scarlet bevestigt dat het stroomprobleem dezelfde oorzaak heeft als het probleem van 29 april. Meer updates komen er straks nog aan
(update 17:15) Er is opnieuw stroom, maar om hardwareproblemen ten gevolge van plotse stroomtoevoer te vermijden, zullen de zekeringen systematisch heractiveerd worden. Alle systemen zullen op erg korte termijn terug online komen